The Importance of Business Conference Calls
A business conference call is simply a telephone call involving three or more people. It allows people in different geographic locations to “meet” at a prearranged time via telephone, or to resolve an urgent business issue that requires input of several individuals. Conference calling can be vital to the success of a business, as it can greatly facilitate business communications.
A primary benefit of conference calling is that it can save time and money. Employees who may be scattered throughout the country do not have to be in the same place to exchange information or ideas. This also saves the business in travel expenses, such as air transportation or gas mileage as well as hotel costs and meal expenses.
Conference calls can involve as few as three people who need to communicate simultaneously, such as a salesperson, his manager and a potential client. It can also be used for a large meeting of employees of the same company, such as a monthly information exchange. Conference calling also can be made more personal by introducing a visual element known as video conferencing where participants can see each other via video screens.
Conference calling can be a great asset when decisions need to be made quickly or a matter needs immediate attention. For example, if a salesperson is experiencing a problem with a product delivery to one of her clients, she can call the client while also bringing her company’s customer service department on the line to rectify the situation and eliminate potential miscommunication.
When choosing a telephone plan for your company, take into consideration the frequency that you plan to make use of conference calling. Some companies offer pay-as-you-go plans where you pay based on usage instead of having to pay a fixed monthly amount for conference calls. This can be advantageous for a small business that only makes occasional use of conference calls.
Conferencing calling can be an important tool to businesses looking to expand, especially to overseas markets. Instead of having to send a large number of employees and resources to a foreign country, companies may be able to conduct some of the business by conference call, reducing overall costs of operation.